Language Ninja

12 New customer support agents 4.86 Customer satisfaction score When customer support teams need to scale their growth with quality and consistency, professional communication is paramount. Such was the case for Lucid , a high-growth research technology (ResTech) company that provides programmatic access to first-party data. Lucid’s expanding customer support team needed the right tools to maintain their high customer satisfaction (CSAT) numbers while ensuring their communication skills were top-notch.  Lucid’s Associate Director of Platform Support Jimmy Snyder needed a solution. Jimmy looked for a tool to support his agents with their communication skills, but in a way that freed up managers to hone in on more strategic priorities.  A broad Google search led him to Grammarly Business. Jimmy knew it was the right start—but didn’t realize then that Grammarly Business would pr...

You’ve done it: You’ve completed your degree! Of course, this calls for celebration and a big pat on the back, but it also means it’s time to get serious about job hunting.  Just when you thought you were finally free from all the hard work you put into your studies, the prospect of finding a job arises —and you might not know where to start on your search .  But don’t worry — this isn’t another article about the uphill battle members of Gen Z face in today’s job market. This is a guide to the dos and don’ts of your first job search, including all the tips you’ll need to help you land a truly great opportunity.  Communicate with confidence Grammarly helps you polish your writing Write with Grammarly Do: Create a winning résumé First thing’s first: your résumé. Perhaps you’ve already created a working résumé for jobs you’ve applied to in college, which can definitely be used as a starting point. If you’re staring at a blank Word document, how...

In 2020, Businessolver’s annual report on the state of workplace empathy shares a noteworthy phenomenon: While empathy’s value in the workplace has been rising, companies are not making gains in the hearts and minds of their workers. When it comes to empathy, companies are slipping: Since 2018, workers report a 10% drop in workplace empathy. HR professionals’ ratings of their own companies’ empathy have dropped 18%. While 68% of CEOs believe their organization is empathetic, only 48% of employees share that belief. Compounding factors in personal experience, economic trends, and sociocultural uncertainty intensify remote workplace communications. Certainly, as remote work reaches more teams, professional communication shifts into more efficient channels. As a result, business leaders are noticing communication and tone are becoming more impersonal and transactional in style. In early 2020, aggregate data from Grammarly’s product showed a 75% drop in the number of US-based worke...

If you put an average Canadian and an average American in the same room, you may not pick up on the subtle differences between their accents—especially if the American was from one of the northern states near the Canadian border—like Wisconsin, Michigan, and Minnesota—where Americans tend to emphasize their vowels. However, if you take a closer listen to these two English dialects from neighboring countries, you’d be surprised to find out that they have quite a few differences in their use of the English language.  Spelling You may notice that Canadian English prefers to use “ou” in words like “humour” and “behaviour” as well as flipping the American use of “er” to “re” in certain words like “theatre” and “centre.” Canada isn’t alone in preferring these spellings. British spellings of these words are taught across most of the world.  Another difference between American English and Canadian English is in how each adds suffixes to words. Canadians prefer to use double consonants...

A business case is one of the most important tools in a business leader’s toolbox. A business case is your opportunity to present your product, service, or idea as the best solution to a problem that needs to be solved or a need that should be filled. Often, you only get one opportunity to present your case. So, you need to make your business case compelling—even at a glance. Knowing how to write a business case effectively is critical to success. Reach Your Goals with Effective Communication Get Started Let’s discuss what to include in your business case, what format to follow, how to make it convincing, and tips for double-checking your document before you share it. Is a business case the same thing as a business plan? No. While many people mistake one for the other, a business plan outlines a company’s strategy for success and the projected outcomes. It is a big-picture, company-level document. A b...

A cover letter, also known as an application letter, is a personalized letter from you to the person overseeing the hiring process for the job you’re applying for.  A cover letter is not the same as a résumé . While a résumé provides a clear, point-by-point map of your career thus far, a cover letter tells the personal side of your career story. Ideally, your cover letter and résumé complement each other, with each document answering any questions the recruiter has about your skills and work experience after reading the other. Make your cover letter shine Grammarly helps you polish your writing Write with Grammarly What should a cover letter include? Make sure your application letter includes all of the following:  The position for which you’re applying How you found the job opening Why you want to work for the company Why you’re applying to the specific position you’re seeking The skills, experience, and work-related personality trait...

Christina Cavage is an English as a Second Language (ESL) professor and an expert in blended learning. She has authored several textbooks and papers, and hosted a series of webinars on critical thinking and assessment in the ESL classroom.  In this series of blogposts , Christina examines how we can incorporate critical thinking into our language classrooms, in order to help our learners build their academic skills alongside their linguistic proficiency. There are some common myths related to critical thinking and assessment. Many people believe that it’s impossible to assess critical thinking, especially in classes where language is limited. However, it can be done! Here, the key to success is crafting tasks and rubrics that allow you to separate language skills and cognitive skills. After all, a low language level doesn’t necessarily reflect your students’ ability to think critically. So, how can we measure how a student knows rather than just what they know? How to measure cr...

Instagram currently has 1 billion monthly active users – that’s a staggering number!  Most people use Instagram to share personal photos, catch up with friends and keep up to date with current issues. But you can also use this social network to learn and get inspired. And if you’re studying, there is a lot of useful content available to help you learn English.  In this post, we’re going to explore the benefits of using Instagram in this way. And, we’ll show you five new Instagram accounts to follow to help you learn English! The benefits of using Instagram for learning English   So why use this hugely popular social media network for improving your language skills? Let’s have a look at what Instagram has to offer language learners: A visual learning environment Instagram is a visual platform, where content is displayed through images and videos. So, it’s perfect for anyone who is a visual learner. If you’re looking for a dynamic alternative to textbooks, Instagram can be a new a...

When it comes to learning a foreign language quickly, there are few methods greater than genuine cultural immersion . Not only does integration into a new society provide a broad range of cultural insights, but it can also create long-lasting friendships and connections. I am fortunate enough to have experienced this personally, having spent a year living and working in Argentina’s magnificent capital, Buenos Aires. Despite three years studying the Spanish language scrupulously in lecture theatres, seminar rooms and libraries whilst at university, it was my period of residence in Argentina which enabled me to progress my Spanish at a truly rapid rate. This article is a summary of my time in Argentina and, as I see it, proof that cultural immersion is so incredibly beneficial when it comes to language progression. How learning Argentine Spanish Helped Me Improve My Language Skills - Let’s Talk About Grammar Differences Admittedly, when I arrived in Argenti...